If and when you need a neurologist for your pet, it is never fun, but the people at SCAN make it as pleasant as possible. From the receptionist at the front desk to the assistants and doctors, we could not ask for more. The office is spotless, the staff is caring, the doctors are knowledgeable and involved. Their care of and treatment for our little puppy is always comprehensive, and we've never felt rushed nor treated like an indiscriminate number. Billing is upfront and easy to understand. We will never go anywhere else.
This facility deserves a 5 star rating. After seeing 3 other vets Dr. Archambault was the only one who diagnosed our Chihuahua Pepe correctly. This is not a high volume in and out as quickly as possible office. Your pet will get a thorough exam and the doctor will spend as much time as you wish discussing the health of your pet and answering any questions. I got the "quality of life" speech (hint hint, euthanize him) from another vet and it is only because I had the good fortune of seeing Dr. Archambault and having him operate on Pepe that my dog is now doing well again. The whole experience was sort of a miracle. I highly recommend seeing SCAN if you think your ordinary vet can't help and you have run out of options.
I can't express how wonderful Dr. Cook is. My primary vet gave my pup, Ace, a 50/50 chance and suggested I get to SCAN immediately. Dr. Cook was with us in about 10 minutes, gave him a look over, and assured me he was going to be ok. He has kept me informed every step of the way, and now my buddy is recovering nicely. The facilities and staff were amazing. I would rate more stars if I could.
great medical care and great professionals who will make sure that your animal is taken care of and they take time to explain everything.